Highfield Level 2 NVQ Certificate in Customer Service (RQF)
- Used by the top businesses in the UK for training
- THE qualification for organisations looking to provide exceptional customer service}
- Covers the vital knowledge needed for effective customer service
- Supported by our market leading training materials
Prepare learners for a role in customer service with this quality programme.
Customer service skills are some of the most sought after by businesses across the country. At Highfield, we’ve developed our own exceptional high-quality customer service standards, and we know from the feedback we receive how much our own customers value you.
The Highfield Level 2 NVQ Certificate in Customer Service (RQF) has been written to instil similar customer service standards in your own learners.
The qualification will prepare learners for employment and support those who deal with customers on a regular basis as part of their job. Applicable to a number of different workplace environments, it covers key topics learners will find essential in carrying out their job effectively.
Topics include:
- Identifying customers and their characteristics and expectations
- How to communicate using customer service language
- How to follow the rules to deliver customer service
- How to maintain a positive and customer-friendly attitude
- How to communicate effectively with customers
- How to give customers a positive impression of themselves and the organisation
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Assessment methodPortfolio of evidence
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Credit value28
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Guided learning hours (GLH)192
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Learning aim reference60054694
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Qualification number600/5469/4
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Total qualification time (TQT)280