Who is this qualification for?
This qualification has been developed to support learners completing the Customer Service Practitioner apprenticeship standard and can be used to assess readiness for End Point Assessment. It covers the knowledge, skills and behaviours of the standard.
The qualification provides learners with the knowledge, understanding and skills in Customer Service such as:
- Deliver effective customer service
- Role and responsibilities within a customer service environment
- Dealing with conflict and challenge within a customer service environment
How long will it take me to achieve this qualification?
The qualification is 280 Guided Learning Hours and the Total Qualification Time is 390 hours.
Assessment method
This qualification is assessed by a portfolio of evidence.
Invaluable support for your learners
Highfield Products provides some fantastic training materials that we think your learners will love when taking this qualification. Simply contact your centre manager for full information.
